Refund policy

Slate Strands Store Return & Exchange Policy

At Slate Strands, we want you to love what you ordered! However, due to the nature of our products and for the protection of both our customers and our business, we have a No Return, No Exchange policy on all items.

Please note the following:

• No Returns: We do not accept returns on any products purchased.
• No Exchanges: We do not offer exchanges for any items once the order is placed.
• Order Accuracy: Please review your order carefully before completing your purchase to ensure that all items and sizes are correct.
• Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer support team within 7 days of receiving your order, and we will assist you with a replacement or resolution.

By placing an order with Slate Strands, you acknowledge and agree to this No Return, No Exchange policy.

Thank you for shopping with us!